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28 May, 2023
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Pros and Cons Of Using eClinicalWorks Software

eClinicalWorks is a privately held healthcare IT business that offers full Electronic Health Record (EHR) and Practice Management (PM) solutions to over 850,000 clinicians in over 20 countries. Small and big medical practices around the country utilise the eClinicalWorks software system to handle their front-office, mid-office, and back-office activities. Physicians and their employees may use eClinicalWorks to streamline electronic medical records, practise administration, and medical document management. eClinicalWorks, which can be accessed from a desktop computer, tablet PC, handheld PDA device, or smart phone, allows the whole office to operate as a cohesive team to provide greater patient care. eClinicalWorks meets the needs of more than 40 specialization and sub-specialties for specialists. Providers will get specialty-specific tools that have been designed with physician involvement. Healthcare quality indicators and patient illness management are also provided via built-in Registry Reporting. The products from eClinical software are noted for their ease of use, innovation, and affordability. Among all EHR systems, eClinicalWorks has the largest Cloud network. It is anticipated that one out of every five patients’ medical records is saved in its programme. Ecw eClinicalWorks brought advantages to various healthcare settings such as hospitals, correctional health services, and 33 percent of US community health clinics, despite the fact that its customers are largely primary care physicians and specialists. In 2014, e Clinical EMR introduced Version 10, which improved previous versions and added new capabilities to satisfy Meaningful Use Stage 2 compliance.

eClinicalWorks Software


eClinicalWorks’ key advantages are its user-friendly interface, extensive feature set, and customizability. Here are some further details:

  • The eClinicalWorks Software is fully linked with the Practice Management System, allowing for flawless patient check-in and check-out. This synchronisation also ensures a smooth transition from the moment the patient enters the doctor’s office to the billing office.
  • Users are free to work as they desire because most of the functions supplied by this system may be changed. Information may be transferred and received effectively and efficiently using this technique. This platform allows users to readily access the data they need, whether it’s test or lab results, medication management, or clinical decision assistance, at any time and from any location.
  • The EMR platforms, it appears, may be linked to other medical care solutions produced by eClinicalWorks to create a flawless system.
  • Overall, the users of this system are eligible for Meaningful Use reimbursement from the earliest to the last phases.

Read More: ECLIPSE Practice Management Software



  • eClinicalWorks Software allows you a lot of customisation. We utilise it in a variety of activities, and everyone has their own approach for making the system work for them.
  • The user interface is really straightforward. If you become lost in the system, it usually just takes a few seconds to figure out where you need to go because there are always two options right in front of you.
  • The user interfaces are also excellent. The results are effortlessly sent to eClinicalWorks EMR, which is critical for effective patient care.
  • As they construct their progress note, our suppliers like the capability of the right chart panel.
  • Building templates’ adaptability.
  • Dragon Medical and eCW have been integrated.
  • Because all of a patient’s records are available, it improves provider communication.
  • Errors in handwriting interpretation are eliminated.
  • Customizable template: IT has begun modifying the template to meet its unique requirements.
  • Instead of phoning the pharmacy for medicine refills, you may send refills to the pharmacy electronically, saving time.
  • Sending phone interactions to providers/nurses is far more dependable than having the patient diverted to an employee’s voicemail. All in one place, nurses and providers can see who is calling and look over their chart before calling the patient back.
  • Web Encounters – Patients can send nurses web encounters, which are similar to telephone encounters, for medicine refills, queries, or to cancel or make an appointment.
  • Depending on the user’s perspective, one of ECW’s strengths might potentially be a drawback. There are several redundancies in ECW. A task can be completed in a variety of ways. Because of its adaptability, it may appeal to expert computer users. It tends to perplex inexperienced computer users, in my experience.
  • Templates are simple to construct, and any provider in our system may do so. It certainly improves the efficiency of paperwork. We can standardise the orders/procedures in the clinic by generating a collection of templates based on established principles.
  • We’ve made the switch to open access scheduling. We may specify the follow-up time and the end of the visit in ECW, and then issue an alert. The report may be performed by front office employees, who can then book patients closer to the appointment time. Our no-show/cancellation rates have decreased as a result of it.


  • Because of the way names are input at the pharmacy vs in our system, the interaction with SureScripts has a few minor glitches. Because of mismatches, around half of the refill requests I get online need me to validate the patient or medicine.
  • The lab interaction with Quest appears to be functional, and findings are sent promptly. The compendium has some difficulties remaining current. Each lab firm is responsible for putting up an interface, and the outcomes vary. Labcorp typically delivers two sets of results: one via the interface and the other by fax. The hospital is unable to communicate in any way. Because of the fluctuation, it’s tough to see the history lab in a single perspective to look for trends.
  • Data analytics aren’t as powerful as some of the other products. To better fulfil our goals, we opted to employ third-party software.
  • E Clinical EMR frequently stalls, especially while trying to open patient papers.
  • For bigger groups, eClinicalWorks Software faced performance concerns. I’m not convinced their technical configuration was optimal for moving about the programme at peak speed. In addition, their techniques for assessing the situation were ineffective.
  • More metadata elements for their EBO reporting module are recommended, as well as direct database access for analytics teams to build needed bespoke reports.
  • Having a more comprehensive set of features tailored for larger practices.
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